Posts by contrastblack

Hi there!

Please drop by our Forum Rules found here: http://graphicriver.net/community/forum_rules

And be sure to check out that interesting part on “Self-Promotion”.

Thanks, and congrats!

Drop by forums, see thread, click link > 6 minutes to go. Win

Thanks for sharing!

I’m glad you were indeed getting the emails after all.

I do need to repeat what I stated previously, this is something that you’d have to contact support about directly, and now that the communication issue has been sorted, the best way to do that is by replying to the initial ticket.

Also, please note, that while some of the Support Staff often checks the forums, in order for everyone to be on the same page, it’s best you include all the information within the actual ticket, as a thread on the forums might slip through rather easily, whereas a ticket offers a more organised perspective on the dialogue between yourself and Staff.

Thank you for your understanding.

As such, I’ll be locking this thread up now, it’ll be disabled within 24h.

telecast said

contrastblack said
Hi guys,

Due to the nature of the inquiry and for privacy reasons such cases are best answered/handled via our Support channels. If you’d be so kind as to open up a ticket via http://support.envato.com and ask about the issues through it, you’re sure to get a reply from the appropriate Staff.

Thank you for your understanding!

Following your advice I’ve opened a ticket, and haven’t heard back anything yet. I appreciate hard effort of support team, but just wondering how long does it usually takes to handle ticket as it’s been 6 days so far with no response whatsoever.

The funny thing is, I didn’t get an automatic confirmation e-mail with my ticket number quoted as it usually happens and didn’t note down my ticket number. I’ve opened another ticket (regarding relevant, but another issue to another department) and did not hear so far either, nor got a confirmation email as well. I did, however, note down my second ticket number this time. Just saying.

Hi,

You’ve been sent a reply on the 14th of May, and a notification even before you’ve opened the ticket. Be sure to check the spam folder as well, and if there’s nothing there, please make sure that the email associated with your marketplace account is accurate, as that’s also the one used for communication.

Thanks.

Giallo said
Thank you very much Blueline3D for taking care of this issue, and to ContrastBlack for the official reply. I feel we should just continue on reporting, helping the Staff as much as we can. The internal market shall stay clean thanks to us, this is very important otherwise new authors will behave like that in the future, if they notice this behaviour is not punished.

Fair point Giallo, and by all means we do appreciate every bit of help coming from the Community!

Thank you both!

Locking this one up now though, as the issue is pending, and a ticket on it has been submitted already.

Hi blueline3d,

Besides what Giallo said which is perfectly correct, the reason for which you haven’t received a response from Staff here is mainly due to the nature of the questions. I will forward your current ticket asap, and you will be given a reply via the ticket as soon as possible.

Thank you for your patience.

cunamis said
I’ve tried everything what has been suggested here and still have the same problem… Submited another Envato Support ticket and I hope at least this time to get an answer…

Would you be so kind as to share the Ticket ID with me? Thank you!

Later edit: Found it! I’ll check with Support. Thank you for your patience!

Hi!

Please don’t post links to such content on the forums as it’s a) counter-productive, and b) against the Forum Rules. Please do report them to Support via http://support.envato.com.

Thank you.

Hi guys,

Due to the nature of the inquiry and for privacy reasons such cases are best answered/handled via our Support channels. If you’d be so kind as to open up a ticket via http://support.envato.com and ask about the issues through it, you’re sure to get a reply from the appropriate Staff.

Thank you for your understanding!

Felicitari bro