Posts by jonathan01

Actually Envato do not just rate the help file / documentation they also set the bar because they provide (or at least used to) example documentation for authors to use as a starting point – therefore I would of thought that anything beyond their documentation example template provided would be considered ‘well documented’.

But yes I agree that basically they shouldn’t be the ones stating this as it isn’t reviewed as such therefore it’s a blind statement possibly based on a quick open and close which would be silly as it’s the content that provides good documentation, not the number of pages for example.

I for one would not however want to show my full documentation prior to a purchase for all those naughty people that steal things – that’s giving them the manual for a product they didn’t buy and therefore I have my choice not to show it in full – however I would be more than welcomed to upload a ‘sample’ of the documentation people could look at freely prior to purchase without me giving everything away.

Jonathan

If they look at google searches it will be because they are running something like Windows XP and IE – it’s a bug that is on MS site and well documented / known – it’s unfortunate but MS will not fix they tell people to upgrade the operating system and that may be an issue for you and your client (depends on your contract) – you have no control but if you stated it would run on their own systems running outdated software then you cannot fix this… just a heads up.

Your browser window gives you the dll error coming from internet explorer – you should google that dll error it will be helpful and may not be your site as such but an issue with your installation of the browser and a possible update done to it that has basically broken your browser – worth checking out first:

Jonathan

Honestly. I’ve already completed the survey, I gave my feedback as one of the longest users here on this marketplace, I’m the one supplying the support (you say you observe.. big difference), they are my products and I’m giving you my feedback. I’ve given you examples, shown you why it should be styled using basic HTML and why it’s important – I’ve argued each and every point.

As Chris said, it was not specifically stated in your original post about you injecting what you think the support message should be before I completed the survey – didn’t realize that screen shot was what Envato wanted to do, thought it was an example of what an author could do.

In the end you will do what you want, and I honestly feel like I’m in a corporate meeting bouncing the same questions back and forth and nothing is accomplished.

I’ll look forward to whatever comes of this but for now I feel I’ve done my bit.

Jonathan

justinfrench said

jonathan01 said
I would stipulate that support is not included for questions, edits, styling etc for the plugin, it’s not mine and it’s not necessary to use my theme

Wouldn’t this fall under the excluded “support for 3rd party plugins”?

jonathan01 said
Unless this is for future plans of introducing a minimum level of support you are thinking of enforcing in the future – but of course that would change the whole terms, conditions, expectations and pricing of items.

To be clear, this not part of a future plan for enforcing support. Maybe we end up there one day (if most authors end up providing it, and agree what it is, and we address the related issues you’ve raised above), but we’re definitely not thinking about this or planning for this.

OK so saying what you said at the end, then why introduce a standard message… ? Sorry none of this is making any sense.

Also what if I created this particular plugin myself (and sell it) and create a theme that uses it, maybe I would support that one. Or if I created a theme that was so dependent on a 3rd party plugin and I would therefore offer support to make sure my theme worked correctly.

Too many options = leave it to the author.

I’ll say it again… Chris is correct.

No offense Carmen but that’s the same corporate message people have had since the introduction of bundles and complaints from authors over several years stating they have lower sales on the forums.

I have to agree with Chris here. Buyers should be clicking support tabs on each product anyway – to get clarification of the level of support for that item – it would be different, again as Chris says, if it was an authors page with a support tab, but this is a product support tab, hence it could be different.

Here’s an example – I create a WordPress theme that can stand alone and look great and I offer support for installation, minor css edits etc but this theme is compatible with and styled to also use the woo commerce plugin – I would stipulate that support is not included for questions, edits, styling etc for the plugin, it’s not mine and it’s not necessary to use my theme.

You said you wanted to do this to build up confidence in what ‘support’ generally means on the marketplace – unfortunately however, there is no general level for support as it is not required – therefore no level is created to express in a message – hence it’s purely an author / item specific thing only and should be left that way in all honesty.

Unless this is for future plans of introducing a minimum level of support you are thinking of enforcing in the future – but of course that would change the whole terms, conditions, expectations and pricing of items.

Hope that helps explain from my point of view at least.

Jonathan

envatobundles said

CanCars said
I had the same problem as duro with that theme, had to go into ftp to get my site back, the theme also shows error here on preview, you will see it flash quickly before the demo shows.

Hey there, we’re working on updating it on the website, but in the meantime, Laborator has requested that you email with your purchase code and username and he’ll help you out. http://themeforest.net/user/Laborator

From the description on the item it states:

“Every item has been reviewed and re-reviewed to make sure that you’re getting quality as well as quantity.”

So I guess someone dropped the ball?

I’ve been in bundles before so I can speak right?

Why extend from a few days to a week to 2 weeks – because your latest bundles haven’t been selling the same quantities therefore if you can’t sell the same numbers in the same period of time you increase the period of time which increases the exposure which you hope turns in to increased sales.

If it’s for traffic then why introduce bundles during busy seasons on the marketplace rather than during the slow months? I’ll bet the percentage of these new accounts that turn in to regular repeat full paying customers is in the low single digits.