After 5 tries, cannot post a support ticket

I have spent over 1 hour and 5 tries to post a request for help at your Kayako support site. It bounces me back to beginning. This is not a supportive system. I don’t know what else to do. I keep uploading my file for you to view. All I want to know how to do is disable the dissolves in a theme I bought for Keynote.

I do not understand the “Department categories” I’m required to select, see here (below): What do these mean???? I keep choosing one, after going through the entire ticket submission process, including uploading my file. Then it refuses to take my ticket info, and I have to start over at this screen:

Departments

Marketplaces - General Issue
    User Membership Issues
    PayPal or MoneyBookers
    Payment and finance issues
FreelanceSwitch
Tuts+
Rockable Press
Creattica
Copyright Concern

Please help me. Cynthia Trevino

Hi!

Already registered with Envato Support Department?

If yes, try to login

As you know, “User Accounts in the Support Center are not linked to your Marketplace user accounts, single sign on coming soon!”

canimalition said
Hi!

Already registered with Envato Support Department?

If yes, try to login

As you know, “User Accounts in the Support Center are not linked to your Marketplace user accounts, single sign on coming soon!”

Yeah, so I know. If I could get a trouble ticket posted, I wouldn’t be posting here. I just need help. Cynthia

Did you fill in the captcha?

I just had exactly the same problem – It kept rejecting me at the captcha stage. It’s weird because I did finally make it in and did nothing different – maybe a glitch?

I take it back – it just kicked me out again before it submitted – there is a problem me thinks.

JRChild said
I just had exactly the same problem – It kept rejecting me at the captcha stage. It’s weird because I did finally make it in and did nothing different – maybe a glitch?

Hi All,

I’ve just double tested the form at http://support.envato.com/index.php?/Tickets/Submit and had no issues. In addition, support tickets are coming in regularly.

Just a note that you don’t need to register or do anything at all but fill out the form to submit a ticket, don’t forget the captcha at the bottom!

@cytrevino Your ticket did make it through as I remember replying yesterday.

Please send me a message via my profile page if you still are unable to submit a ticket via this url – http://support.envato.com/index.php?/Tickets/Submit

Thanks everyone!