[Authors] email support ticketing system

Hi Authors,

What would you like to see in an email support ticketing system for emails received via your marketplace profile page?

Here is an example mockup of a ticketing system idea:

http://ultimateclientmanager.com/webimages/pro-ticketing-envato1.jpg
http://ultimateclientmanager.com/webimages/pro-ticketing-envato2.jpg
(ignore the menu items along the top)

Basically if an email is sent via your den, it goes in here, the system picks up their envato username and purchase history, and sends them a (configurable) auto responder. The auto responder includes a link so they can view their support ticket online, along with an estimated time of reply, and their current position in the support queue.

Thoughts / ideas / requests for features ?
Do you currently use a support email ticketing system? Is it any good / does it lack a certain feature?

(mods if you feel this is inappropriate feel free to ditch it)

Cheers, Dave

I was thinking about this one, but couldn’t find what to try :)) but i didn’t spend much time googling it.

I believe this is a good way to manage theme support

I don’t really have any support issues, I suppose a simple psd template isn’t as hard to get to work as a complex theme which or piece of code that requires installing, however, I do think it is a great idea & product

Good stuff!

shoot an email to demo_support at dtbaker dot com.au to test – you will get an auto reply back with details

Would love to see this as an item on CC. Would buy it immediately!

I’ll check the demo

I would buy it too! It looks great.

Are you going to make a beta? I would test it.

Works great, you could add an “auto-answer-that-question” feature too

I could wack an “auto-answer-that-question” thing with a FAQ into a paid version, could get a bit tricky.

Yep I’ll be doing a beta, and hopefully release a basic version for free on the forums if envato lets me.

edit: demo disabled while i work on it more this week.

Just to make this clear to me, will there be a standalone email support tool / service, with free and paid plans from you, besides your “WordPress Email Ticket Support Plugin”? Or did I get something wrong, and there’s “only” the (excellent) wp plugin?

Greets JonasDoebertin