GraphicRiver

Envato membership all messed up

450 posts
  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
  • Sold between 5 000 and 10 000 dollars
  • United Kingdom
Business-Web says

When we were told last week that it would be a good idea to change our password due to the hacking last week, I did so. I’ve had nothing but trouble since.

I’ve now discovered that I’m logged into Code canyon and Videohive ok, but I can’t log into my account when on any of the others sites. It isn’t made any easier having to read the snail trail writing every time I attempt it.

Anybody else having a problem?

The biggest problem with this, is that it means I’m unable to make any purchases on the other sites. I could contact support, wait 3-7 days for a reply, maybe get it sorted out and make a purchase, or I could just go somewhere else right now, make my purchase and be working again.

910 posts
  • Author had a Free File of the Month
  • Bought between 10 and 49 items
  • Canada
  • Exclusive Author
  • Has been a member for 2-3 years
  • Most Wanted Bounty Winner
  • Sold between 5 000 and 10 000 dollars
graphicmind says

Ctrl-Shift-Delete and then try?

183 posts
  • Exclusive Author
  • Sold between 1 000 and 5 000 dollars
  • Referred between 10 and 49 users
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Microlancer Beta Tester
  • Has been a member for 2-3 years
  • Europe
alchymista says

Maybe you can try to delete your internet cache (cookies). I don’t know if this will help, but you can try.

450 posts
  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
  • Sold between 5 000 and 10 000 dollars
  • United Kingdom
Business-Web says

The weird thing is that I’m logged into CC & TF

450 posts
  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
  • Sold between 5 000 and 10 000 dollars
  • United Kingdom
Business-Web says

It’s justa worry that others will have the same problem and go off somewhere else.

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