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jremick
Envato team
says

Hi everyone!

Marketplace Review Manager here with a quick update regarding the state of GraphicRiver’s review queues. As you’ve likely noticed, the queues have been rather slow going as of late and, during some periods, exceeding the stated 7 day review time.

Why is this happening?
Two reasons. More work, fewer people!

  1. There have been more authors submitting more and more awesome items and we have new authors joining every day! :-)
  2. The GraphicRiver Review team has recently lost some of our available capacity due to unforeseen circumstances. In other words, we’re down a few reviewers!

What are we doing about it?

  1. Hiring! We have multiple positions open across the marketplaces and job ads for these will be going out soon. If you’re interested, you can apply here.
  2. Improving efficiency with better processes, documentation and training. This is a slow going process that has been underway for a while now but will show its effects early next year.

How can you help?
Being patient will go a long way towards helping keep our workload clean and clear, so we can focus on getting more reviewing done while we hire and train more staff. We know it’s frustrating that you may have to wait awhile longer and we’re working hard at getting the queues back to a very snappy turnaround time.

Thanks for your patience everyone and happy holidays!

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magikpoink
says

Thanks a lot for the feedback! We hope everything’s working 200% in no time!=)

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kinzi21
says

Ah finally an answer. I’m happy to hear that you are now hiring for new review staff. I hope the new ones can be more strict in accepting new items, most importantly can rise the quality standard, pretty much like what we have seen on TF!

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Gembell
says

Hmmm, i understand now . . .

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blerc
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I knew it!

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omar_almudaries
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Thanks a lot for the feedback

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Rewroc
says

Thank you for the feedback. :)

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BaGeRa
says

Thank you jremick for this informations;

I have a suggestion about author quality and number and this is so important to reduce the review queues : the authors test must be a real quality test and user must send a least 3 different items to be accepted as an author, like that we can assure quality in the market with less review queues.

I hope this problem will solved soon because one of my items got 9 days to be approved ;) but no problem we just need to be patient.

Good luck to all authors, reviewers and staffs ;)

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GraficAndMedia
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Thank you jremick for this informations;

I have a suggestion about author quality and number and this is so important to reduce the review queues : the authors test must be a real quality test and user must send a least 3 different items to be accepted as an author, like that we can assure quality in the market with less review queues.

I hope this problem will solved soon because one of my items got 9 days to be approved ;) but no problem we just need to be patient.

Good luck to all authors, reviewers and staffs ;)
I like your idea. This que problem will expand daily if all will be like now. Thanks jremick for keeping us up to date!
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RafaelOliveira
says

Thanks for the update sir :)

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