332 posts Tabvn
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tabvn
says

Hi Everybody. do you know what is this ?

i dont have any Extended sale .

Have look at ticket #TEB-883-43342

i need help!

thank you.

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dekurvajo
says

its a “minus”? i mean allowance?

332 posts Tabvn
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tabvn
says

@dekurvajo that mean , I lost money from my account (minus)

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Anps
says

wow, that a big one.

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gbs
says

How could this called “Earnings” LOL =)

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dekurvajo
says

it’s a serious amount… i would like to know exactly what is this. Please inform us when you got the answer from them, i dont like surprises like this.

332 posts Tabvn
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tabvn
says

I did create a ticket to envato, and i dont know when they will get back to me. Envato should give option support for urgent problem ex: Online chat …

now i ‘m very upset.

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readactor
says

maybe you had a refferal who bought an extended license from a fraudulent paypal account?

267 posts What we do in life, echoes in eternity!
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Prothemeus
says

I did create a ticket to envato, and i dont know when they will get back to me. Envato should give option support for urgent problem ex: Online chat … now i ‘m very upset.

I had a similar problem 2 weeks ago, a buyer unintentionally (who does that with these amounts?!) had purchased an Extended License so the amount was withdrawn from my balance later. I got in touch with support within 30 minutes after posting my ticket ID.

332 posts Tabvn
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tabvn
says

maybe you had a refferal who bought an extended license from a fraudulent paypal account?
Friend i dont have extended sale , and dont have any big amount i earns from referral of extended sale. I dont see in my statement balance.

Now i must wait, i hope Envato will solve my problem, this is big money for me :(

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