You’re talking to a Brit, we are the masters of telling jokes ‘too soon’.I didn’t realise that you could sends a support message without being logged in, which is what I just did, you should try that so at least they can get you sorted before the mad rush when everybody gets home tonight
You are right We can even tweet to support team. No problem, kingdog is on the track all will be right soon
- Envato Staff
- Has been a member for 3-4 years
- Attended a Community Meetup
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Bought between 50 and 99 items
- Community Ambassador
- Beta Tester
- Contributed a Tutorial to a Tuts+ Site
I heard back from Support and it looks like they reset passwords on the Support/Knowledgebase system as an added security measure. Sorry for the inconvenience, but please use the ‘Forgot Password’ system to reset your password. Also, you can still submit a ticket without logging in if you like.
I’m having a problem still, being unable to reset my password as I’m not getting the email to reset the email.
I have the same problem when creating a ticket without being logged in, I don’t receive a confirmation email.
I’ve tried to reset my password on Tuts+, but have the same problem.