- Exclusive Author
- Has been a member for 1-2 years
- Sold between 1 and 100 dollars
- Turkey
zekikaynak
says
The same problem is still ongoing, no support, no answer 
idly waiting for
- Has been a member for 3-4 years
- Attended a Community Meetup
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Bought between 50 and 99 items
- Canada
- Community Ambassador
- Beta Tester
- Contributed a Tutorial to a Tuts+ Site
- Envato Staff
KingDog
staff
says
digital-media said
The same problem is still ongoing, no support, no answer
Can you give me the ticket number? I’ll tweet Support and see if they can get back to you. It sounds like it may be a tricky problem to replicate, which may be why it’s taking longer.
- Exclusive Author
- Has been a member for 1-2 years
- Sold between 1 and 100 dollars
- Turkey
zekikaynak
says
KingDog said
digital-media saidCan you give me the ticket number? I’ll tweet Support and see if they can get back to you. It sounds like it may be a tricky problem to replicate, which may be why it’s taking longer.
The same problem is still ongoing, no support, no answer
ticket number 222680
- Exclusive Author
- Has been a member for 1-2 years
- Sold between 1 and 100 dollars
- Turkey
zekikaynak
says
problem still goes on
continue to wait
- Has been a member for 3-4 years
- Attended a Community Meetup
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Bought between 50 and 99 items
- Canada
- Community Ambassador
- Beta Tester
- Contributed a Tutorial to a Tuts+ Site
- Envato Staff
KingDog
staff
says
I tweeted the Support team just after you gave me the ticket and they’re working on it. Like I said, it could be a difficult one to reproduce and troubleshoot, so that takes some time. Thanks!
- Author had a File in an Envato Bundle
- Author was Featured
- Beta Tester
- Bought between 100 and 499 items
- Exclusive Author
- Has been a member for 3-4 years
- Microlancer Beta Tester
- Referred between 100 and 199 users
- Sold between 50 000 and 100 000 dollars
vaynah
says
Try rebooting your pc into safe mode with internet enabled. See if it works then.
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