Support Reply

What is a polite and reasonable amount of time to wait for a reply after submitting a Ticket, before asking the status?

It all depends on the nature of the issue at hand as some more complex problems/issues might take a bit longer to investigate, etc. Also, it’s currently the weekend and most of our Support Staff are available in the US which means it’s still in the middle of the night in some states. Due to this it might take a tad longer to receive a reply from Support.

However, as long as it’s a not-so-complicated issue it shouldn’t take more than 1-3 days at tops depending on workload and weekend. Usually it’s 1-2 days but weekends might vary as one would like to spend time with one’s family, etc.

For faster Support one can send a Tweet to @envato_support with the Ticket ID and they will have a look at it asap.

Hope that helps

PatrikL said
It all depends on the nature of the issue at hand as some more complex problems/issues might take a bit longer to investigate, etc. Also, it’s currently the weekend and most of our Support Staff are available in the US which means it’s still in the middle of the night in some states. Due to this it might take a tad longer to receive a reply from Support.

However, as long as it’s a not-so-complicated issue it shouldn’t take more than 1-3 days at tops depending on workload and weekend. Usually it’s 1-2 days but weekends might vary as one would like to spend time with one’s family, etc.

For faster Support one can send a Tweet to @envato_support with the Ticket ID and they will have a look at it asap.

Hope that helps

Thanks PatrikL, in fact the support reply was so fast i missed it in my email, which is why i asked! My error.

Ha! That’s what we should strive for…answer the ticket before you even ask it

lol good one!