115 comments found

Hi, i try several times to buy this and problem with page, unable to process payment, open a tickect and nothing, other way so i can buy this??

mudi

Hi! Sorry we can’t help you in this matter as Envato handles the payment system please try contacting them again. All the best.

mstep Purchased

it says the plugin is only for the new version which is 15+ can you make it work with 14?

mudi

You need to update Photoshop after that it will install without issues.

DrCard Purchased

Hi, I have downloaded and used this Action. For some reasons the pictures are looking worse than before.

Default-user
DrCard Purchased

Magic Skin ReTouch

Default-user
DrCard Purchased

Magic Skin ReTouch

mudi

Hi it’s working fine on our end. Please make sure that you installed Retouch preset too. Below is the test video.

https://drive.google.com/file/d/0B-6MXBpzR0QHTWFuM29FZjZSN0E/view?usp=sharing

Hi Mudi, my lap is break, so I buy a new Macbook pro but i cant install the Magic Retouch Pro again in new Laptop, please help me out!. my email is “comic.lamphi@gmail.com” Regards! Andy

Default-user

I’m use mac Pro Retina 2014 10.9.5

mudi

1. Install Retouch Preset.

2. Install ATN file (if you are using photoshop CS6 and below).

3. Download and install Adobe Extension Manager from here: https://www.adobe.com/exchange/em_download/

4. After installing Adobe Extension Manager, install Magic Retouch Pro from Plug-Ins folder.

If you have anymore questions feel free to ask :)

You really need to update your instructions for your latest versions. Your instructions don’t even match up, as they talk about Magic Touch Pro folders, and there is no folder, just a Magic Retouch Pro v2.3.zxp file.

I cannot get your latest version to work in photoshop 6. More info would be welcome.

mudi

Thank you for the feedback.

Unfortunately Magic Retouch Pro v2.5 and above will only work in Photoshop CC and above as Adobe changed its API for new versions of Photoshop CC and dropped support for Photoshop CS 6 and below. But you can still use Magic Retouch Pro v2.4 for Photoshop CS6 and below.

Even after installing Plug-In / Extension and ATN, I am still getting the Script Alert saying that ” The commend is not available ”. How to resolve this ?

Default-user

ok… I will try that

Default-user

Need help. Issue is still unsolved

mudi

Please contact via our profile page so that we can further assist you.

Hi mudi, I just purchased Magic Retouch Pro and I followed all the details for the installation but doesn’t work. My computer is a Mac with iOS 10.6.8 and Photoshop CS5. I saw a patch to solve some problem but not for my version of iOS. There is any chance that you could check by connecting remotely? Thanks in advance.

mudi

Don’t upgrade just update Photoshop there are bug fixes updates released by Adobe which are free and also please install the provided patch. Or if you want contact via our profile page so that we can provide you remote support.

Default-user

Hi Mudi, I just sent you a request for remote support from your contact on profile page. Thanks

Default-user

Hi Mudi, I’m still waiting for your support. Thanks

Hi Mudi, My magic retouch is not working properly from last few days so i want to un install & Reinstall it again but, i wont able to un install it so please help for the same Thanks :) waiting for ur reply

Hi Mudi, My magic retouch is not working properly from last few days so i want to un install & Reinstall it again but, i wont able to un install it so please help for the same Thanks :) waiting for ur reply

mudi

Delete all the actions in action panel and you can uninstall the Magic Retouch Pro panel using Adobe Extension Manager.

Default-user

Hi Thanks for the reply. I already gone through all this process but, its not working. even i un install my photoshop 2 times n re install it but still magic retouch showing in my photoshop & its not working & big thing is magic retouch is not showing in action panel & Extension manager also so please help me out what to do ????

mudi

You have to download extension manager from adobe website. Also make sure Photoshop is updated and you are installing correct version of Magic Retouch Pro.

Presales question. Will this work with Adobe Photoshop CS6?

Thanks,

Stephen

mudi

Yes it works with Photoshop CS6 but Photoshop CS6 support was dropped after v2.4 but you will get all the features released till v2.4. You can checkout the change log i item description to get detailed info of the available features.

Hey there,

I followed your install-video for mac step by step. But all the Brushes are unavailable. Is there an option to fix it without remove all my actions?
PS CS6.

mudi

Magic Retouch Pro uses default Photoshop brushes. Please make sure that default brushes are installed (which comes with Photoshop).

Just bought this add-on

followed the steps to a T on the video installation. When clicking to install the plugin via extension manager cs6 it stops at the loading extensions half way.. and does not stop..

I ended up having to close the extension manager however when I re-open it opens at the same spot – loading extensions???

I think your plugin has broken my programme in which I would like to know how to fix this.

Thank you

mudi

Make sure you install the extension as Administrator if you are using Windows. Also make sure Photoshop and Extension Manager are up to date. You can remove the extension by clicking on remove button in Extension Manager. Also make sure you are installing correct version of extension.

Default-user

thanks for the quick reply.. my extension manager froze every time I would open it as it would always show the loading bar.. however after waiting an hour it seems to have stopped?? still unsure as to why.. may need to have a closer look..

just going to test with a few pictures now.. overall it looks great.. now lets see my results :)

happy holidays

mudi

This is the first time we heard of this problem. Also this maybe due to virus or malware we recommend you to scan your pc for virus or malware as they tend to slowdown things. If you have further question feel free to ask.

Happy Holidays!

ejapan Purchased

Hello :)

For me it works fine on CC but not really… well should i say half on my CS6 extended.

It keeps saying after a clean install : Command not available. Does it means there is something not up to date on my CS6 Version (i have an earlier CS6 13.0.1 version). So my question is more like.

Does anyone had same issue ? And do you use special commands that could have not been in the CS6 version.

Thank you very much for help & support.

P.S : otherwise, really nice on CC and nice tutorials as well. I will rate after your answer. Have a great day.

mudi
mudi Author

Hi! Thank you purchasing Magic Retouch Pro. There are many factor which cause that issue.

1. Make sure Photoshop is updated.

2. Make sure the correct version of extension is installed for CS6 you should install from CS6 folder.

3. Make sure ATN (actions) file is installed also retouch preset.

4. Some times other actions can conflict with Magic Retouch Pro so try deleting all other actions except Magic Retouch Pro.

5. We dropped support for CS6 and earlier version since the release of v2.5 as Adobe changed it’s API in CC so we were also compelled to move to newer version. CS6 users can still use it but all the features from v2.5 above are not present for CS6 & below.

Hope this info will resolve the issues. If not we can provide remote desktop support. If you have further questions feel free to ask.

Regards, Intaglio Graphics & Multimedia.

AirHawk Purchased

Hi. I have the same problem as users who are here already written about Script Alert: The Command is currently not available.

I have Photoshop CS 6.0 64 bit.Windows 8

Reinstalls Magic Retouch Pro C2.3

Change to the file to a folder Magic Retouch.atn Presets / Actions

Retouch and file folder Preset.tpl Presets / Tools

and anything that does not help, again I have the information requested action: The command is currently not available.

I’ve tried all means, I do not know what to do?

Salvadorc Purchased

When I try to install plug in, I get a message “It’s not the right kind of document” I have installed both CC 64 bit, and CC 2014. Could ir be that ir gets confused?

Default-user
Salvadorc Purchased

Never mind. I had not installed the extension

mudi
mudi Author

You need to install Adobe Extension Manager CC first.

Default-user
Salvadorc Purchased

Thank you!

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