Support for 3D Map Generator - Atlas - From Heightmap to real 3D map

Support for 3D Map Generator - Atlas - From Heightmap to real 3D map

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Popular questions for this item

1) Issues with 3D feature in Photoshop

Adobe has announced 2 major Photoshop changes that will affect us and our plugin users. In the future, Adobe applications will no longer support CEP-based extensions (happens in the next 2 years). In addition, all 3D features are removed from Photoshop. For our plugins, this means that they may no longer be compatible in the future. If you have a newer version than 22.2:

Solution1) To get all 3D features in newer Photoshop versions (tested with Photoshop CC-2022 (v23.3.2)) follow these simple steps:

  1. go to preferences
  2. select “Technology Previews”
  3. Check “Deactivate Native Canvas”
  4. Restart Photoshop

Solution 2) The last safe version for 3D and CEP-based plugins uses is 22.2. We therefore recommend our users to install a second Photoshop version (22.2) in parallel as soon as Photoshop version 23.0 appears. In that way our plugins can continue to be used in the future. Please watch this video:

Don’t worry :) Of course, our plugins can still be purchased and used as described above. Our support for purchased products will continue in the future! Adobe’s announcements to read:

2) The created 3D map has a wrong position and can not be rotated with the plugin.

Please make sure that you’ve the English version of Photoshop.The Plugin will only work in the English version of Photoshop. If you are not using the English version of Photoshop, you can always change it to English and then back again to your native language using. Watch this tutorial:

4) Heightmapper: When I transfer the Google Maps URL to the heightmapper, no heightmap appears and the browser screen remains blank.

1. Note that you are copying and transferring the “map view” URL to the heightmapper. It does not work by using the satellite map (texture) URL.

2. Make sure that the zoom factor does not exceed 14z. For most areas, the highest zoom factor is between 12z and 14z.

5) Heightmapper: I can not find the option “3D off” at Google Maps terrain mode anymore.

Google has changed this feature. Turn off globe, above the traffic setting to get a 2D satellite map (texture).

6) How to get a bigger sized 3D Map from my heightmap

For creating a bigger 3D map from a heightmap and a Google Map texture, the source document has to be enlarged. Please watch this short tutorial:

7) The shadows of the 3D map are pixelated.

For a better quality of the shadow, set the 3D shadow quality in the preferences to “Very High”: Edit > Preferences:

8 ) My 3D map has numerous peaks or needles. What can I do?

These errors are caused by the unhidden texture layer. Simply hide your texture layer or name your texture layer “texture”. Then set the Map Height in the panel.

9) How to update my Atlas plugin?

1. Delete your old Atlas plugin from Photoshop
2. Log in to your Envato account and download the plugin
3. Fully extract the ZIP file on your desktop
4. Install the updated plugin as described
5. Restart Photoshop
Watch this short tutorial video.

10) Installation: I successfully installed the plugin. But when I open it, Photoshop displays an error message: “Cannot complete command because the extension could not be loaded.” or “The 3D Map Generator-Atlas extension could not be loaded because the extension it was not properly signed”

As described in the instructions PDF, there must not be changed, copied or deleted anything inside the installation folder. Otherwise the signature will be damaged and Photoshop will not be able to open the extension. To solve the problem, follow these steps:

1. Delete your 3D Map Generator – Atlas download package from your computer
2. Login to your envato account, go to your envato download section and download the archive again
3. Unzip the COMPLETELY download on your desktop
4. Read the instructions PDF and install as described
IMPORTANT: Make sure that you do not change anything inside the install folder.

11) I can not open the plugin. The plugin will appear in Photoshop Window > Extensions but it will not open.

The new Photoshop Welcome-Screen hide all extensions. Simply open a new document and try again to open the plugin. A permanent solution is to disable the Welcome Screen in Photoshop Preferences:

12) I can not open the plugin. The Window> Extension menu is greyed out.

Open the Photoshop preferences and make sure that “Load Extension Panels” is enabled.

14) Photoshop stops without creating a 3D map

Please make sure that you have an RGB heightmap document. It will not work with CMYK documents. If you have a CMYK document change to the RGB modus. Go to Image > Mode and choose RGB (don’t flatten).

February 9, 2022 – Important certificate update

At the moment all timestamps of our plugins have expired. Therefore, you will probably get a Photoshop error message: “The extension could not be loaded it was not properly signed.”. Please download the plugin again and install as described.

Thank you for your understanding, Mic

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